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A little help,
right here.

Start with the answers below, manage an Apple subscription or get in touch with the people behind the app.

Manage your subscription

Review your plan, change renewal options or cancel through Apple.

Request an Apple refund

Ask Apple to review an eligible purchase or subscription charge.

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App support, business enquiries and a direct privacy contact.

FREQUENTLY ASKED

Answers for
the everyday.

For app-specific help, include your app version and device model when you email us.

How do I get started?
Open the linked App Store page to check availability and device compatibility, then install VPN 2026. Review the in-app privacy disclosure before using the service. Allow the system VPN configuration request only when you choose to connect.
What does premium include?
Both Weekly ($4.99 USD every 7 days) and Monthly ($12.99 USD every calendar month) unlock premium features, premium connections and removal of in-app ads during the active subscription. Check the app for the currently available features and connections.
How do I cancel or change my subscription?
On your Apple device, open Settings → your name → Subscriptions → VPN 2026. Cancel at least 24 hours before the current period ends to avoid the next renewal. After cancellation, paid access normally continues until the end of the paid period, subject to Apple’s terms and applicable law. Deleting the app or requesting data deletion does not cancel billing. Open Apple subscription settings.
I paid, but premium is missing. What should I do?
Check that the subscription is active in Apple’s subscription settings and that you are signed in to the Apple Account used for the purchase. Reopen the app and use its purchase restoration option. Do not buy a second subscription to restore an existing purchase. If access is still missing, contact [email protected] with the app version and a redacted Apple order reference. Never send passwords or full payment details.
Can I request a refund?
For an Apple-billed purchase, request a refund at reportaproblem.apple.com. Apple reviews eligibility under its terms and local consumer law. A refund request does not by itself cancel future renewals; manage the subscription separately. Nothing here limits your mandatory consumer rights. Request a refund from Apple.
Are VPN connection logs stored?
We do not retain VPN connection logs. The app does use Firebase and Google AdMob, which can process separate app, device, diagnostic and advertising data. No connection logs does not mean no personal data is processed. Our Privacy Policy explains the distinction. Read the SDK disclosure.
Why might a connection fail or slow down?
Check your Wi-Fi or cellular connection, update the app and try an available connection option in the app. Device settings, local networks and service availability can affect performance. A VPN does not guarantee access to every website, a particular speed or complete anonymity. Use it only where permitted by law.
How do I make a privacy or deletion request?
Email [email protected] with the request and enough information to locate the relevant data. We may ask for proportionate verification. Do not include browsing history, VPN traffic, passwords or full card information. Deleting data does not cancel an Apple subscription.
Official Apple guidance: Cancel a subscription · Request a refund