Terms of Service

1. Our agreement with you

These Terms of Service ("Terms") govern heybro.io, the VPN 2026 service (App Store ID 6799810207), and related support supplied by BROTHER BUSINESS LIMITED ("heybro", "we", "us" or "our"). Our address is Room B3, 19/F, Tung Lee Commercial Building, 91–97 Jervois Street, Sheung Wan, Hong Kong.

By using these services, you agree to these Terms. If you do not agree, do not use them. Our Privacy Policy describes information processing; accepting these Terms is not consent to optional advertising, tracking or analytics. Separately negotiated business contracts govern their own scope.

2. Eligibility and lawful use

You must be legally able to enter this agreement and comply with the App Store age requirements and local law. If you are below the age of legal capacity, a parent or guardian must authorize your use and any purchase where required. Our services are not directed to children under 13 or a higher local minimum age.

Use a VPN only where permitted by the laws that apply to you. Availability in a storefront is not legal advice or permission to bypass local requirements. You are responsible for having lawful internet access and following the terms of services you visit.

3. The service and its limits

VPN 2026 is a VPN utility with optional paid subscriptions. Premium benefits are the premium features and connections displayed in the app and removal of in-app ads while the subscription is active. Removal of ads applies to this app; it is not a promise to block advertising on websites or in other apps.

Features, connection options and compatibility can depend on version, device, network and region. We do not guarantee a particular speed, continuous availability, access to any specific website or streaming service, or complete anonymity. A VPN does not replace device security, HTTPS, strong passwords or responsible use.

We may maintain and update the service and address security or legal requirements. We will respect applicable notice obligations and remedies for material changes to a paid service. These Terms do not permit us to remove rights already paid for without any remedy required by law.

4. Plans, prices and payment

These reference prices are in US dollars. The price, currency, applicable taxes, duration and benefits shown in your Apple purchase confirmation apply to your purchase. A calendar month is not a fixed number of weeks. No free trial, lifetime access or introductory discount is promised by this website. An offer applies only if its eligibility, price and duration are explicitly shown before purchase.

Purchases are made inside the app through Apple’s in-app purchase system. Apple charges the payment method associated with your Apple Account when you confirm. We do not collect card details or take subscription payments on this website.

Premium access depends on a valid purchase entitlement. Purchasing a second plan is not necessary to restore an existing subscription. Use the restore process described in section 6. Price changes and any required consent or notice are handled under Apple’s rules and applicable law; a website edit alone does not authorize a new charge.

5. Automatic renewal, cancellation and changes

Subscriptions automatically renew unless cancelled at least 24 hours before the current subscription period ends. Your Apple Account is charged for renewal within the 24 hours before that period ends, at the renewal price shown by Apple.

Manage, change or cancel at Apple’s subscription settings, or on your device in Settings → your name → Subscriptions → VPN 2026. Apple determines the effective date and billing treatment of a plan change; review the confirmation before accepting it.

After cancellation, access normally continues until the end of the paid period, unless Apple, a refund or mandatory law provides otherwise. Cancellation stops future renewal; it does not automatically refund the current period. Deleting the app, stopping VPN use, contacting support or deleting data does not cancel billing.

6. Restoring purchases and billing help

Use the same Apple Account that made the purchase. Check that your subscription is active in Apple’s settings, reopen the app and use its purchase restoration option. Eligible access is available on supported devices using the purchasing account, subject to Apple’s usage rules. Family Sharing is not promised unless the App Store explicitly offers it.

If access remains unavailable, contact [email protected] with your app version and a redacted transaction reference. Do not send your Apple password or full payment details. Our website cannot complete or restore an Apple purchase on your behalf.

7. Refunds and consumer rights

Our Refund Policy forms part of these Terms and explains when to apply, issues that may justify a request, the application process, evidence and timing. For an Apple-billed purchase, apply through reportaproblem.apple.com once the charge is completed and the purchase is available. Apply promptly; Apple’s applicable terms and mandatory local law determine the filing window and eligibility. We do not promise an unlimited refund period or automatic approval.

Examples of issues for review include duplicate or incorrect completed charges, missing paid benefits and a verified service failure. Use the purchasing Apple Account and provide the reason requested by Apple. If you need product assistance, send [email protected] the plan, date, amount/currency, order reference if available and a brief explanation; a redacted Apple receipt or relevant screenshot may help. Do not send passwords, verification codes, full payment details, identity documents or VPN traffic logs.

Apple normally provides a request update within 24–48 hours. After approval, return of funds may take up to 48 hours for Apple Account balance, 30–60 days for mobile billing, or up to 30 days for cards and other payment methods. These are payment-provider estimates, not a company guarantee. Our team aims to review complete support enquiries within 3–5 business days; that is separate from Apple’s decision, and you need not wait for our reply before applying.

A refund request does not cancel future renewals; manage your subscription separately through Apple. Refunded benefits may become unavailable. Nothing here removes a statutory cancellation right, warranty, refund or other mandatory consumer protection. See the full refund timing and status guidance.

8. Acceptable use

You must not use the services for unlawful activity, fraud, harassment, infringement, malware, spam, unauthorized access, attacks or interference with networks or other people’s rights. Do not circumvent purchase verification, abuse entitlements, resell access without permission or exploit the service to harm others. Restrictions on reverse engineering apply only to the extent permitted by law and do not override applicable open-source licences.

We may restrict access proportionately for a material breach, security threat or legal requirement. Where appropriate, we will provide notice and a route to resolve the issue. Suspension does not itself cancel an Apple subscription; statutory remedies and billing rights remain available.

9. Privacy and advertising

We do not retain VPN connection logs. The app uses Firebase Analytics, Crashlytics, Cloud Messaging, Remote Config and Google AdMob, which can process separate information as described in our Privacy Policy. Optional consent is separate from this agreement and from purchasing a subscription.

The ad-supported experience may display third-party ads. An active premium subscription removes in-app ads. This does not automatically turn off Firebase processing or erase previously collected information. An advertisement is not our endorsement of its contents.

10. Apple licence and third-party services

The software licence for an App Store download is governed by Apple’s Standard Licensed Application End User License Agreement (EULA), unless a valid custom EULA is supplied through the store. These Terms cover our service and subscription relationship; applicable Apple licensing and billing terms govern those Apple-specific matters if there is a conflict.

BROTHER BUSINESS LIMITED is responsible for its app, service and product support. Apple is not the provider of our VPN service, does not sponsor or endorse it, and does not undertake our maintenance or support obligations. Apple administers its own store and payment responsibilities. Third-party services have their own terms, without excluding our responsibilities under applicable law.

Our company name, branding, site design and product materials belong to us or our licensors. No ownership is transferred by using the services. Apple, App Store, Firebase and AdMob names belong to their respective owners.

11. Warranties and liability

To the extent permitted by applicable law, the services are provided as available without promises beyond those expressly stated. We use reasonable care but cannot eliminate network outages, third-party failures or every security risk.

To the extent law permits, we are not liable for indirect or consequential loss that could not reasonably be expected from a breach. No exclusion applies where it would be unlawful, including to non-excludable consumer guarantees, fraud, deliberate misconduct or other liability that applicable law does not allow us to exclude or limit. The applicable Apple EULA separately addresses software-licence warranties and liability.

12. Changes, governing law and disputes

We may update these Terms for product, legal or operational changes. We will publish an effective date and give additional notice where required. Material changes affecting paid rights are subject to applicable consumer protections. If a provision is invalid, the remaining provisions continue to the extent allowed by law.

Hong Kong law governs these Terms, and Hong Kong courts have jurisdiction, except that mandatory local consumer law and any right to bring a claim in your home jurisdiction remain unaffected. Please contact us first so we can try to resolve a concern.

English and Russian versions are provided for convenience and accessibility. If a translation difference causes a dispute, the English text is the reference to the extent permitted by law; no language rule reduces mandatory rights.

13. Contact

BROTHER BUSINESS LIMITED
Room B3, 19/F, Tung Lee Commercial Building, 91–97 Jervois Street, Sheung Wan, Hong Kong
Support and terms enquiries: [email protected]
Privacy: [email protected]

For practical guidance, visit Support or compare the premium plans.