1. Scope and responsibility
This Refund Policy applies to VPN 2026 (App Store ID 6799810207), operated by BROTHER BUSINESS LIMITED. The Weekly plan is $4.99 USD every 7 days and the Monthly plan is $12.99 USD every calendar month; the local price and currency confirmed by Apple apply to your purchase.
Our subscriptions are purchased through Apple’s in-app purchase system. Apple handles the refund decision and payment reversal. We can investigate product issues and help you identify a purchase, but we cannot approve or issue an Apple-billed refund ourselves. This policy forms part of our Terms of Service.
2. When you can apply
You may submit a request once the payment has completed and the purchase appears in Apple’s refund system. If a charge is pending, wait for the Apple receipt and completed transaction before requesting a refund. Please apply promptly after discovering the issue.
We do not impose an additional company deadline for asking our support team for help. The filing window and eligibility for the refund itself depend on Apple’s applicable terms, your country or region and mandatory consumer law. This policy does not grant an unlimited refund period or promise that every purchase will remain eligible. If the purchase is unavailable for a request, contact Apple Support.
3. Issues that may justify a request
Examples of issues you can ask Apple to review include:
- A duplicated, incorrect, accidental or unrecognized completed charge.
- Premium benefits not being activated after a successful payment.
- A verified failure of our service that prevented use of the purchased benefits.
- Another circumstance eligible under Apple’s rules or mandatory consumer law.
We can help investigate missing access or a service fault. Troubleshooting is optional and does not require you to delay a refund request. These examples are grounds to request review, not automatic approval criteria. Cancelling a subscription, not using it or changing your mind does not by itself guarantee a refund.
4. How to request a refund
- Open reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
- Choose the refund-request option, select the reason and continue.
- Select the relevant VPN 2026 subscription charge and submit the request to Apple.
- Return to the same website to check your claim’s status and follow any request from Apple for further information.
If you cannot find the purchase, check the Apple receipt for the purchasing account and transaction. Contact Apple Support if the online process is unavailable. An email to heybro is a support enquiry and does not submit a refund claim to Apple.
For the current instructions, see Apple’s refund application guide.
5. Information and proof of purchase
For Apple’s process, use the purchase record in the purchasing Apple Account and provide the reason requested by Apple. Follow any additional evidence request from Apple; our company does not require you to complete a separate document pack before applying.
If you ask us to investigate, please provide the app name, plan, purchase date, amount and currency, the Apple order or transaction reference if available, and a brief explanation of the issue. A redacted Apple receipt or purchase-history screenshot can help identify the charge. For a technical issue, we may reasonably request the app version, device/OS information and screenshots showing the error.
Send only information needed for the enquiry. Hide unrelated purchases and personal details. Do not send Apple passwords, verification codes, full card or bank details, identity documents, browsing histories or VPN traffic logs. Support information is handled under our Privacy Policy.
6. Review and return of funds
Apple advises allowing 24–48 hours for a request update. This is separate from the time for approved funds to reach your original payment method. Approval is not guaranteed within that period.
| Original payment method | Time after Apple approves the refund |
|---|---|
| Apple Account balance / store credit | Up to 48 hours. |
| Mobile phone billing | May take 30–60 days; your carrier’s statement and processing can affect the timing. |
| Cards, Apple Pay and other payment methods | Up to 30 days for the refund to appear. |
These are Apple’s published estimates, not a guaranteed payment date from heybro. Track the request with Apple and contact the relevant financial institution or carrier if the published period has passed. We cannot accelerate Apple’s review or a payment provider’s processing. See Apple’s refund status and timing guide.
7. Our assistance and response target
Email [email protected] for help with a refund-related product issue. We aim to review an enquiry within 3–5 business days after receiving the information reasonably needed to investigate. Business days exclude Saturdays, Sundays and Hong Kong public holidays. Complex cases may need more time; we will explain any further information needed.
This target concerns our support assistance, not Apple’s refund approval or the return of money. Do not wait for our response before filing with Apple or meeting a statutory deadline. No support fee is charged for making an enquiry.
8. Cancellation and premium access
Requesting a refund does not itself cancel future subscription renewals. Manage cancellation separately in Settings → your name → Subscriptions → VPN 2026, or through Apple’s subscription settings. Cancel at least 24 hours before the current period ends to avoid the next renewal. Deleting the app or emailing support does not cancel the subscription.
If Apple refunds a purchase, access to the refunded benefits may be withdrawn. The Apple transaction status and applicable consumer rights govern the result.
9. Consumer rights and policy changes
Nothing here excludes a mandatory right to a refund, cancellation, remedy or warranty under applicable law. Apple’s current terms and local consumer protections govern Apple-billed refunds; this policy does not replace or reduce them.
We will update the date when this policy changes. A later website revision does not remove mandatory rights or change Apple’s terms for an existing purchase.
10. Contact the operator
BROTHER BUSINESS LIMITED
Room B3, 19/F, Tung Lee Commercial Building, 91–97 Jervois Street, Sheung Wan, Hong Kong
Refund-related product support: [email protected]
Privacy enquiries: [email protected]
Read our Terms of Service and Privacy Policy, or visit Support. English and Russian versions are available; neither limits your mandatory local rights.